Frequently Asked Questions
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A 50% deposit is required at the time of booking to secure your appointment. The remaining balance is payable upon arrival, before your treatment begins.
Partial payments beyond this structure are not accepted.
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We understand that schedules may shift. Each booking is eligible for one courtesy reschedule only, with a minimum of 2 days' notice and subject to availability. Rescheduled appointments must be attended within 30 days of the original booking date, after which the session is considered expired.
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Missed appointments or cancellations made with less than 2 days' notice will be treated as a forfeited session and are non-refundable.
The 50% booking deposit is non-refundable. If the remaining balance has already been paid, it is also non-refundable.
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Please arrive on time. Late arrivals may result in a shortened treatment, while the full appointment fee will still apply.
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Please wear comfortable clothing. For ease of treatment, clients are required to wear a top and shorts or similar attire that allows access to the area being treated.
We kindly ask that you come with a clean, makeup-free face and body for any treatment.
If you have long hair, it must be tied up to facilitate the treatment.
Please arrive fresh and clean to ensure a comfortable experience for both you and your therapist.
Please remain well hydrated before your appointment.
Please avoid heavy meals before your appointment; a light meal at least two hours prior is advised.
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A 50% deposit is required to purchase your package. The remaining balance is payable upon arrival, before your treatment begins. All treatment packages are valid for ONLY 4 weeks from the date of purchase. Packages are non-transferable and non-refundable.
Each package appointment may be rescheduled once with 2 days' notice, subject to availability. Missed appointments or late cancellations will result in the loss of the scheduled session.