Frequently Asked Questions

  • We accept debit, credit, and cash payments. A 30% deposit is required at the time of booking to secure your appointment or treatment package. The remaining balance is to be paid during your first in-person consultation, whether for a single session or a treatment package. Partial payments beyond this structure are not accepted.

  • We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. Cancellations or rescheduling requests made with less than 24 hours’ notice will result in 30% of the booking payment being retained.

  • Missed appointments will result in 30% of the booking payment being fully charged. Future bookings require prepayment.

  • For any treatment, if you arrive late, your session will take place within the remaining scheduled time. To respect other patients’ time, sessions cannot be extended, and the full fee will still apply.

    • Please wear comfortable clothing. For ease of treatment, clients are required to wear a top and shorts or similar attire that allows access to the area being treated.

    • We kindly ask that you come with a clean, makeup-free face and body for any treatment.

    • If you have long hair, it must be tied up to facilitate the treatment.

    • Please arrive fresh and clean to ensure a comfortable experience for both you and your therapist.

    • Please remain well hydrated before your appointment.

    • Please avoid heavy meals before your appointment; a light meal at least two hours prior is advised.

  • All treatment packages are valid for ONLY 6 weeks from the date of purchase. Packages are non-transferable and non-refundable.